Toll gate free exit vs revenue guarantee

You analyse a toll operator with 12 plazas and a Toll Management System (TMS). Finance requires ANPR reads without payment within 5 minutes to trigger a $15 violation, no refunds. Customer Service wants a 24-hour grace period that waives the violation if payment later arrives. Finance says "No car should leave without a charge"; CS says "We need a safety net for false negatives."

Your task
1. Create a decision table mapping outcomes (paid, unpaid, delayed, error) to TMS actions and responsibilities.
2. Develop a matrix comparing strict, delayed waiver, and hybrid on revenue, satisfaction, complexity, compliance.
3. Write a recommendation memo for the sponsor summarising the chosen option, trade-offs and justification.

Parking / toll roads · Conflicting stakeholder requirements
#ba_sa #senior #toll #anpr #conflict #payments