SMS OTP integration risk assessment
You are the senior business analyst on the citizen services team of a state e-services portal. The product owner wants to add Northwind SMS for OTP verification in the…
Assess integrating an external provider (payments, maps, KYC, SMS): what it covers, limits, failure modes, business and technical risks. Typical deliverables: coverage vs needs; failure modes and mitigations; go/no-go recommendation. Below are realistic cases of this kind, each with a diagram.
You are the senior business analyst on the citizen services team of a state e-services portal. The product owner wants to add Northwind SMS for OTP verification in the…